She refused to move, I then forced myself into the space so I could hand the lady my documents and CC. Andre whispered something to the other woman and I yelled loudly EXCUSE ME to the woman standing at the wrong counter. The woman Andre was helping was standing in front of the woman who was helping us and did not move when we were called. I began speaking to my husband about us not being helped in the order of the line, wondered (out loud) what the problem could be, when another front desk rep came to assist us. We waited and a front desk rep by the same of Andre arrived at the counter but called someone else behind us to assist them. The kiosk didn’t accept our reservation, stated someone will assist us. Check-in was 8 August 2021, there are several kiosks in the lobby for guests to check in/out.
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